Skin Help
Experiencing something unusual?
Active skincare can cause temporary reactions. Use this guide to understand what's normal and when to take action.
When to stop immediately
If you experience severe burning, unusual swelling, hives, difficulty breathing, or a rash that spreads rapidly — stop all products immediately and seek medical attention.
Dryness & Flaking
My skin feels dry, tight, or is starting to flake after using a product.
Stinging or Burning
I feel stinging, tingling, or a burning sensation when I apply a product.
More Breakouts (Purging)
I'm breaking out more than before I started using the product.
Redness & Irritation
My skin looks red, feels irritated, or is more sensitive than usual.
Peeling & Shedding
My skin is peeling, shedding, or has visible dry patches.
Not Seeing Results
I've been using the product but don't see any changes yet.
Not finding your issue? Check the product-specific troubleshooting section on the product guide page for your product.